Simply Raw Nature –
A touch of magic
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Terms and Conditions of Sale

Delivery

Your order will be shipped from Quebec by Canada Post at a flat rate of $15 per order in Canada, $25 in the United States and $65 in the rest of the world. Your package will be sent with a tracking number. If the delivery is generally done within 7 business days, it may take longer depending on the country in which you live.

In case you return the empty glass containers to us, we will gladly offer you the shipping costs. We will then send you a promotional code that you can apply to your next order in our online store.

Exchanges and refunds

Exchanges and refunds are not permitted. We will exchange only if there is a manufacturing defect.

If you suspect a manufacturing defect, you must contact us by phone to have the return authorized. We will then send you, at our expense, a similar product depending on available stocks. If the product is no longer available, we will discuss with you the possibility of sending you a product of your choice for the same amount of money. In any case, the product you received must be returned with a copy of the invoice and the authorization number. A product returned without an authorization number will not be accepted and will be returned to you at your expense. We will reimburse you for the shipping costs.

All merchandise must be in its original packaging to be accepted. We will email you the procedure to follow.

You have a period of 7 days following the reception of your order to report a manufacturing defect.